Refund policy

Last Updated: June 9, 2026

At Notation Theory, we are committed to providing high-quality digital music scores, educational resources, and related products. Please read this Refund & Return Policy carefully before making a purchase.

By purchasing products from our store, you acknowledge and agree to the terms outlined below.

Digital Products

Due to the nature of digital products, all sales of downloadable products, including but not limited to sheet music, music scores, educational resources, digital downloads, and related digital content, are final.

Once a digital product has been purchased and access has been granted, we cannot offer refunds, returns, or exchanges except where required by applicable law.

This policy exists because digital products are delivered instantly and cannot be returned, revoked, or verified as unused after access has been granted.

No Refunds for Change of Mind

Refunds will not be provided for:

  • Change of mind after purchase

  • Accidental purchases where the correct product was clearly displayed at checkout

  • Failure to read the product description before purchasing

  • Purchasing the wrong product, version, format, or arrangement

  • Incompatibility with software, devices, or applications not specified in the product description

  • Lack of use of the purchased product

  • Personal preference regarding the content after purchase

  • Requests made after the product has been successfully downloaded or accessed

Customers are encouraged to carefully review all product information before completing a purchase.

Technical Issues

If you experience a problem accessing, downloading, or using a purchased digital product, please contact us at hello@notationtheory.com.

We will make reasonable efforts to:

  • Provide a new download link

  • Assist with access issues

  • Correct file delivery problems

  • Resolve technical issues related to your purchase

Technical support requests should include your order number and a description of the issue.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us within 48 hours of purchase.

After verification, we may issue a refund for the duplicate transaction or provide store credit at our discretion.

Incorrect Product Delivery

If you receive a product that differs materially from the product description or from the item purchased, please contact us within 7 days of purchase.

Upon verification, we may provide:

  • Access to the correct product

  • A replacement file

  • A refund where appropriate

Physical Merchandise

For physical merchandise sold through our store, returns may be accepted within 7 days of delivery, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase is provided

  • The item is not damaged due to misuse, negligence, or improper handling

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped by us.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Downloaded digital products

  • Customized or personalized items

  • Gift cards

  • Clearance or final-sale items (where indicated)

  • Products damaged due to customer misuse

Damaged, Defective, or Incorrect Merchandise

If you receive a damaged, defective, or incorrect physical item, please contact us within 7 days of delivery and provide photographs or videos showing the issue.

After reviewing the claim, we may offer:

  • A replacement product

  • A refund

  • Store credit

  • Another suitable resolution at our discretion

Order Cancellations

Digital Products

Digital product orders cannot be cancelled once access to the product has been provided.

Physical Merchandise

Physical merchandise orders may be cancelled only if they have not yet entered processing, production, or shipment.

Once an order has been shipped, it cannot be cancelled and will be subject to the return conditions outlined above.

Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us first so we can resolve the matter promptly.

Initiating a chargeback or payment dispute without first contacting us may delay resolution and may result in restrictions on future purchases.

We reserve the right to provide evidence of product delivery, downloads, account activity, communications, and order fulfillment to payment processors and financial institutions when responding to disputes.

Policy Abuse

To protect our business and customers, we reserve the right to refuse refunds, returns, or future purchases where we reasonably believe there has been abuse of this policy, fraudulent activity, unauthorized sharing of digital content, or violations of our Terms of Service.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

For further questions regarding refunds, returns, technical issues, or order concerns, please contact:

Notation Theory
Email: hello@notationtheory.com

We aim to respond to customer inquiries within 2 business days.